Hp spectre x360 keyboard not working after update

Hp spectre x360 keyboard not working after update. Expand Mice and other pointing devices. Aug 1, 2017 · Next, enter your HP model number on the right. Product: HP Spectre x360 - 15t-df100 CTO. Product: HP spectre X360. After restarting, it will automatically Dec 28, 2018 · First:- Turn off the computer, press and hold the PWR button for 4 seconds. When i am installing Intel Integrated Sensor Solution Driver, My keyboard & trackpad are stop working. Feb 26, 2020 · Firstly, perform Hard Reset: Follow steps from the link: https://hp. I have called the support centre for this problem and they told me to do a hard reset by pressing the power button for 5 seconds and then press the power button + f7 +f8 for 30 seconds as a solution and it does work. Once done, click on Disable all. 2) Double-click Keyboards. When opening the HP command centre, it doesn't even show the temperature of my pc and none of the fan-modes like quiet are cool mode, are working or re-launching the fans. I've been on google for days trying to find a solution, I have tried everything: -Going in to control panel settings (its still greyed out there as well)-Using tablet mode and tent mode (it still doesn't work) Sep 6, 2021 · Operating System: Microsoft Windows 10 (64-bit) Hi, I have been using hy hp spectre x360 15-DF1040NR for about a year and a half in between for like past 2-3 weeks I haven't used my system and then when I just turn on my system I have noticed that 3 of my keys of main keyboard aren't working number 2, number 5 from numlock keys and the end key. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. May 12, 2019 · 3) Right click on the keyboard drivers and click on uninstall. Mar 17, 2022 · Hi: The only suggestion I can offer, would be to update the fingerprint scanner driver to the latest version HP has for W11 from your notebook's support page. You can learn how to troubleshoot common issues, such as 01-16-2024 07:46 PM. This issue can affect users with newer HP Spectre x360 13 models, HP Spectre x360 15 models, HP ENVY, and HP ENVY x360 models. May 11, 2016 · I have a 7 month old HP Spectre X360 notebook and cannot get the backslash key to work with the built in keyboard or touchscreen keyboard. When i press on the built in keyboard, i get nothing. Now right click on the keyboard drivers and select uninstall. Review the list of updates. Click Reinstall drivers and/or applications. Just download the BOIS update from the drivers download section of HP support. 1 2. Also if I manually activate tablet mode 5. Operating System: Microsoft Windows 10 (64-bit) Hoping for some advice, we have had the laptop and it worked flawlessly for 2 years and then out of nowhere the keyboard and touch pad and touch screen all stopped working. It is stuck in the disabled setting, the indicator light is on and will Apr 1, 2023 · If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". On the Services tab. 3) Right click on the keyboard drivers and click on uninstall. While restarting Windows will automatically reinstall the keyboard drivers. com) 2) If the update is more than 10 days, please go. Apr 2, 2018 · Product: Pavilion X360 M. Apr 9, 2022 · After update from Windows 10 to 11 the keyborad is not working anymore. Save your work and restart the computer. After install that sensor driver i can not use my keyboard & mouse pad. It started out as just not detecting a speaker and microphone on microsoft teams which resolved when I restarted the computer but now Mar 31, 2018 · That said, I suggest you run a quick hardware (interactive) test and that should fetch you a failure code, this can be provided to the phone support tech for a quicker repair/replacement service from HP, use this link for details: https://hp. Jul 17, 2017 · After those 5 seconds it stops working completely. Made HW test. care/2uoegKc. 5 inch 2-in-1 Laptop PC 14-ef1000 (3Y839AV) Operating System: Microsoft Windows 11 Seems like the sensor that checks if the screen is bent over is failing when using the laptop normaly, lights on the keyboard and the function of keyboard and touchpad sometimes goes black and stops working like it's supposed to do If the problem persists, you can try the following methods to go back to Windows 10: 1) If you upgrade from Windows 10 to Windows 11 within 10 days, you can go back by Recovery: Recovery options in Windows (microsoft. Maybe the battery replacement disconnected some cable inside, recheck the connections. " Look for the "Human Interface Devices" section. You will need to insert a usb device in each port as it tests the hardware. Type all the keyboard characters in this black window especially the keys that do not work correctly. Jun 1, 2019 · To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. Webcam privacy switch. It takes you to the startup menu and you could press F11 from there to go to recovery manager. Mar 16, 2022 · Product: HP Spectre x360 - 13-ae004na. It takes you to recovery manager. Regards Jan 5, 2017 · Operating System: Microsoft Windows 10 (64-bit) Hello, I have a problem with my Spectre X360 laptop. I have a 7 month old HP Spectre X360 notebook and cannot get the backslash key to work with the built in keyboard or touchscreen keyboard. HP Support Agent. Type the following command a command prompt, and then press ENTER: start devmgmt. Restart Your Laptop: Sometimes, a simple restart can help resolve software glitches. Aug 13, 2019 · Understand the limitations of this method. May 6, 2016 · I have a 7 month old HP Spectre X360 notebook and cannot get the backslash key to work with the built in keyboard or touchscreen keyboard. Product: HP Spectre x360 - 13t-ae000 CTO. 1 person found this reply helpful. - When in UEFI BIOS, the keyboard is functioning properly, including keyboard backlight. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. care/2GnkMa8. Jan 22, 2019 · Click Start, point to All Programs, point to Accessories, and then click Command Prompt. Run the UEFI hardware diagnostic on the usb ports. Product: HP Spectre x360 Laptop - 15-eb0001na. Updates with a blue information icon are optional. Refer this maintenance guide for more assistance:- Click here. Press the Power button, and then immediately press the Esc key repeatedly to open the Startup Menu. Oct 22, 2016 · When you power it back up, immediately tap the F11 key gently several times. Press the Windows logo key + R at the same time to invoke the Run box. Click Check for updates and messages to scan for new updates. May 23, 2024 · To resolve the issue with the Omen command button on your HP Spectre x360 not working after reinstalling Windows, follow these steps. Aug 7, 2018 · Product: Spectre x360 Convertible. Click Search automatically for drivers, and then follow the on-screen instructions. Go to Device Manager > System devices > Intel Integrated Sensor Solution and ensure that the driver is enabled. Stopped working after RAM upgrade and software update done on same day. Click Run once. Nov 15, 2023 · Operating System: Microsoft Windows 11. Product: HP Envy x360 (N5S76UA#ABA) Operating System: Microsoft Windows 10 (64-bit) The keyboard in my laptop has stopped working. USB mouse & keyboard work fine. Nov 21, 2023 · Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 (39H22AV) Operating System: Microsoft Windows 11 Webcam and power buttons not working after update drivers Jan 12, 2019 · 48,415 14,686 7,824. Tablet mode will not be enabled and keyboard will not turn off, which basically makes the mode completely unusable. Plugged computer in overnight to recharge. 4. At some point with Windows 11 the keyboard backlight stopped working from the function key action button and also in the mobility settings within the control panel there is no option available for the keyboard. What troubleshooting steps you have performed - Even sharing little things you tried (like rebooting) can help us find a better solution! -Checked device manager for new drivers and device status for each keyboard listed. So when it is flipped into tablet mode, my assumption is that it disables the keyboard and touchpad. Apr 11, 2016 · HP Spectre X360 - Keyboard Not Working Upon Install of Windows Update. For now, please try these steps: Go to control panel. While holding down the Alt key on the keyboard, press the F4 key to close the application. I habe updated Bios, Driver of keyboard deinstalled and automatically installed. Step 2: HP Support Assistant Updates If you are having trouble with your HP notebook keyboard, you can find solutions and support on this webpage. Hp spectre 360 keyboard (Left shift and 'c') NOT working. Any help please . Touch pad doesnt work and light on caps lock does not illuminate when pressed. In Device Manager, uninstall and reinstall the keyboard software: In Windows, search for and open Device Manager. Dec 19, 2020 · 12-19-2020 12:46 PM. Activity centre. Now computer does not turn back on. Windows has now upgrade to 2004 and my issues have come back. Hello - I had to perform a "system restore" to a point before the latest set of windows updates that were installed on my computer on April 8, 2016. If that didn't work, try using the generic driver that comes with Windows. Your Windows and device specifications - You can find them by going to go to Settings > "System" > "About". Close HP Recovery Manager and then restart your computer. Operating System: Microsoft Windows 10 (64-bit) I have had the 2020 version of the HP Spectre x360 15 for almost two years now. Th Jun 18, 2021 · The computer was being used on battery. Unplug the AC adapter from the computer. Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 (39H21AV) Operating System: Microsoft Windows 11. 6. Hooked up a USB keyboard, booted up into the diagnostics. The po Jun 30, 2018 · I got the same issue with an HP x360 spectre pro convertible laptop. 1111 Mar 4, 2022. Hello - I have tried every driver on the HP support site and cannot get my keyboard and mouse pad to work in Windows (except for brief moments). Nov 6, 2019 · I suggest you click here to download and install this BIOS update, if the issue persists, try the below steps: Step 1 – Open device manager using the Windows+X. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane. To open HP Support Assistant, double-click the HP Support Assistant icon . msc. May 10, 2018 · Solution 4. Level 18. Thanks for reaching out to us on the HP Support Forums. for apps. 08-16-2020 06:30 PM. 01-12-2019 03:46 PM. care/2ihSeEb. Aug 5, 2017 · Restart the computer. Both the keyboard and the on screen keyboard stop working. Operating System: Microsoft Windows 11. Service or replace the integrated keyboard in the notebook. When the laptop is folded back it automatically converts to tablet mode, wherein the keyboard is automatically turned off so that the keys are not Feb 10, 2020 · Often, simply restarting the computer can correct the problem. Go to Adjust Resolution. Took it to a geek squad to have them see what the issue was Dec 6, 2018 · Next, Click the Windows icon on your screen, then search for msconfig. Download the latest drivers, firmware, and software for your undefined. Restart your computer, and open your webcam software to see if the problem is resolved. In order to log in I have to use the touch screen keyboard in those 5 seconds. Tried booting into Safe Mode as described in the following link. @jhthom Greetings from the HP Community! I have a few steps that should help resolve the issue: Use an external keyboard/mouse to check if that works fine on your device while you are on windows, Update the BIOS, Chipset using the HP Website: click here to find and install the same. If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. The problem is that the keyboard and touchpad do not work in the Windows 10 environment; however, the keyboard works while in the BIOS Setup. 3. Close the device manager. Select System Configuration from the search results. If restarting the computer does not correct this problem, continue troubleshooting. Select the audio driver in the list, and then click Install. Operating System: Microsoft Windows 10 (64-bit) After replacing a broken screen, keyboard and touchpad were not working. The touchpad icon on taskbar shows a red X Jan 7, 2020 · I had this issue when rebuilding from an RTM windows DVD; back slash key is not working. The keyboard and mouse was working before I did any work on the unit. Also, uninstall the keyboard in device manager and restart the computer. Step 3: Update or change the webcam driver. Safe mode brings me to an admin cmd prompt and black screen - I Nov 20, 2023 · Product: HP Spectre x360 13. Feb 28, 2023 · In Windows, search for and open Recovery Manager. Oct 22, 2018 · Level 1. It seems that they have been reconfigured to behave as ctrl keys. In this video Tutorial we have HP SPECTRE PRO X360 G2. Right click on each of the drivers and click on Update driver software. Next - Press and Hold the Power button for 15 seconds to Hard Reset. Although I can still get capitals by depressing Caps Lock (and then depressing again to come out of upper case - pain!) Feb 24, 2020 · 31,166 4,283 2,622. Download the latest drivers, firmware, and software for your HP Spectre x360 - 13-ap0001nz. Restart your computer to complete the installation. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows. I uninstalled keyboard drivers (they were automatically reinstalled on next run), but it is the same. Both keyboard and trackpad work perfectly in the BIOS menus and they work briefly sometimes when I freshly install windows but with PROBLEM: Keyboard Stop working After Windows update. Nov 14, 2015 · I recently bought a new notebook; the HP Spectre x360, a 13” convertible ultra-slim notebook PC. 42,355 2,506 2,063. Wait for the driver to reinstall. Windows backup and Restore. Recently, my camera shutter key does not work. May 5, 2016 · Hi, I have a 7 month old HP Spectre X360 notebook and cannot get the backslash key to work with the built in keyboard or touchscreen keyboard. Press Windows key + X key when you are at desktop. 4) Restart the computer. Battery became low and I closed all applications and turned off computer. The problem occured directly after replacing a cracked screen. Product: HP Pavilion x360 Laptop - 14-dh2671cl. Jul 24, 2017 · The Windows Creator update has wrecked my HP keyboard - out of warranty of course! Immediately after the update both Shift keys would not work. Expand "Keyboards". Diagnosis. In the list of devices, expand the component that you want to update. While disabling the automatic update service will temporarily halt any Windows 10 cumulative updates, the service will re-enable itself after a certain amount of time. 2) Then press "F1" to go to the recovery options. I have a HP Spectre x360 - 13-4105dx. Here please select the option “Troubleshoot”. Keyboard works fine before Windows boots can get into BIOS and the HP diagnostic tests. Jan 29, 2022 · 01-29-2022 04:49 PM. I had to replace the display assembly on a HP Spectre X360 that had been stepped on and got cracked. I have two HP pens and none of them are working anymore with my spectre x360 (I guess after Windows 11 update). Select Device Manager. Response from Keyboard device was "The best drivers for your device are already installed". I partially solved that one but just didn't like Windows 11, so after a few days I switched back to Windows 10. Next step, BIOS default: Turn off the computer and wait five seconds. Restart your device and Windows will attempt to reinstall the driver. Now I don't know much about pc's but yesterday I updated my pc (you Double-click Imaging devices to expand the list of webcam drivers. After shutting down 2 times by power button I can enter my Microsoft PIN but then nothing else. Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key. - As soon as Win10 (build 1803) is loaded, the keyboard and mousepad aren't Jan 16, 2024 · Try restarting your laptop and checking if the touchscreen and keyboard start responding. Mar 28, 2020 · 1) Press and hold the Power Button until the computer is powered off completely. Updates with a yellow information icon are recommended. The camera does not appear in Device Manager under Cameras or Imaging Devices. Welcome to the HP Support community. Apr 19, 2024 · Product: HP Spectre x360 Convertible Laptop PC 14-ea1000 (446B8AV) After the laptop screen sleeps (or otherwise gets powered down without shutting down the computer), it never turns back on. NOTE: If the Startup Menu screen does not open, the integrated keyboard hardware is not working. There should be no need to create a custom key mapping, although that does work. In this video Tutorial we wi Hi Everyone Good Day. This started after the Windows 11 update that also updated the BIOS. Webcam stuck with shutter and the camera's shutter key is not functioning and has a light indicating that it is always toggled and is unresponsive when pressed. Nothing works. Restart your laptop and check if the camera shutter key Download the latest drivers, firmware, and software for your HP Spectre x360 - 13-4166nr. 2) Check for updates. This is HP’s official website to download the correct drivers free of cost for Windows and Mac. I handed it over to the computer store to fix (successfully). devices such as Docking Station, USB storage devices, displays, and printers. Feb 25, 2024 · Let's try these steps to resolve the issue: Run keyboard test : Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI. Test for sound. 60. Aug 30, 2020 · I have a Spectre x360 (13-ae0xx) and I've noticed since upgrading windows to 1903 my laptop has essentially become an overpriced paperweight. By default, the webcam is turned on. Look for Keyboard and click on the downward arrow mark before this option. Dec 28, 2023 · 12-28-2023 01:38 PM. May 25, 2018 · After being in a sleep mode, the keyboard is not working at all. 33) Sep 26, 2017 · Type all the keyboard characters in this black window especially the keys that do not work correctly. If your keyboard is not working, try the following steps: Shut down the computer. Refreshing the Windows Device Manager. Step 1: Windows Updates. Installed the latest Windows updates. Last week, the keyboard and touchpad stopped responding - meaning the only ways to interact are to use the touchscreen or plug in an external keyboard Apr 20, 2019 · The problem occured directly after replacing a cracked screen. I have looked online and there are a fair number of reports that within about 18 months, the same pattern of keys (usually the home row or the one above it--all keys except the middle two) fail, and it is a hardware issue. If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions. It is a really nice piece of hardware, chiselled from solid aluminium with great battery life, decent performance and a pretty usable keyboard. I understand that the keyboard, track pad and the touchscreen are not working on your HP Spectre x360 - 13-ac023dx. care/2rZfJBC. Reinstall HP Omen Gaming Hub and HP Command Center: Go to the HP Support website and download the latest versions of the HP Omen Gaming Hub and HP Command Center. HP Support can be reached by clicking on the following link: Jan 3, 2017 · Full model name: HP Spectre X360 Convertible 13 13-4103ur . From the UEFI main menu, click Component Tests, then click Keyboard test. Then turn on the computer Immediately start tapping the "ESC" key until "ESC Pausing Startup" is displayed in the lower-left corner and/or the "Startup Menu" is displayed. Model of your computer - For example: "HP Spectre X360 14-EA0023DX". Right-click the device, and then click Update driver . Right on the Keyboard driver and click on Update driver software. Restart the laptop. Sometimes it could be that the issue is hardware related, with the sensors not working correctly and the Windows updates could be coincidental. Apr 7, 2020 · Click My devices in the top menu, and then click Updates in the My PC or My notebook pane. Apr 28, 2024 · To open the HP Support Assistant, double-click the HP Support Assistant icon . Apr 10, 2020 · To open HP Support Assistant, double-click the HP Support Assistant icon . Step 2: Update the Touchpad drivers. Pen batteries are new and I've also tried uninstalling the keyboard drivers. 1) In Windows, search for and open Device Manager. Solution 5: Create a new local user account as an administrator by following instructions from this link: https://hp. 7. Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. When i press on the built in keyboard HI guys, a few months ago I got a spectre x360 15 and today I noticed that my fans aren't working anymore. Click My devices in the top May 20, 2020 · My HP Spectre suddenly decided to disable the rotation lock. At a command prompt, type the following command , and then press ENTER: set devmgr_show_nonpresent_devices=1. My Spectre X360 keyboard backlight stopped working when I switched to Windows 11. Device Manager Driver updates. To access it go to the following menu items: . 10-22-2018 04:41 AM. When the installation is complete, click OK. Aug 16, 2020 · 1 REPLY. If I fold the screen to tent or tablet mode, nothing happens. Aug 28, 2022 · 08-27-2022 11:30 PM. The device manager says they are working properly, i did a reset for windows, update all software, update the bios. Settings > Recovery > Restart now. Its greyed out. This is a convertible laptop. Jun 30, 2018 · The problem occured directly after replacing a cracked screen. It's the only key that does not work anymore, and I have no idea what caused it to stop working. Jun 14, 2020 · If this does not work then try this link: https://hp. I read that you have reset the Windows operating system and have done a remarkable job in troubleshooting this issue. I can see the camera do a facial recognition and attempt to unlock the PC, but the screen stays unpowered unless I power cycle the computer. I downloaded and installed HP UEFI boot diagnostics. Check if there are any warning symbols next to the touchscreen or keyboard devices. Apr 30, 2018 · In Device Manager, uninstall and reinstall the keyboard software: In Windows, search for and open Device Manager. But this is clearly not keyboard issue. Symptoms are: Keyboard and tracking pad work within BIOS (Upgraded to version F. I have noticed with any new mainboard Jul 9, 2021 · Troubleshooting is complete. If Windows becomes active again, the problem is related to an application. I got a used one and installed it. Restart the computer, and then open your webcam software as soon as Windows finishes loading. Synaptics Secure Pad Integrated Fingerprint Sensor Driver. 3) If the updates are available, click on install and restart the computer. Nov 24, 2017 · Hi I am Laptop engineer after I have changed mainboard on HP Spectre X360 laptop I have noticed that backslash key not working one of the ways to get it to work to use sharp key software to get it to work that means re-map the backslash key will get it to work. If the lockup persists, continue troubleshooting using these steps. Solution 1: The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. Mar 29, 2022 · 03-29-2022 02:42 PM. Once the Task Manager is up, go to Startup tab. @Pickleball-Nana. I've tried resetting my pc (but keeping personal files) and I've tried uninstalling the Standard PS/2 Keyboard. Still same problem. Jun 8, 2018 · The switch from tablet mode to desktop mode may not work correctly after the update sometimes. Dec 5, 2023 · 12-03-2023 07:33 PM. Click View and select Show Hidden Devices. 0. Updates with a blue The webcam does not function in Microsoft Teams, Zoom, Skype or other webcam-accessing applications. After logging in the keyboards still don't work. This model had a cracked screen and so I replaced Nov 7, 2017 · Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Open the device manager. Go to Startup tab, click on Open Task Manager. Turn off tap esc as you power up then F2 then component tests and pick usb. Check Device Manager: Press Windows key + X and select "Device Manager. Click on each item, then click Disable. Here are the directions: 1. Exact model 13-4109no. Jun 1, 2018 · Hi! Recently I bought a HP Spectre X360 13-ac002na netbook. Even in tablet mode the keyboard will not turn off as usual. Product name : HP Spectre x360 2-in-1 Laptop 16-f0xxx. 1) In the search box, type, and open Windows Updates. sandytechy20. Hi, my HP Spectre 360 16 laptop updated BIOS yesterday and since then the camera shutter button on the keyboard is stuck to off (LED light is red); The camera is working, enabled, etc. However, I keep experiencing the same problem for at least 3 Feb 13, 2024 · 02-13-2024 02:22 AM. They both work in BIOS, the backlight comes on before Winidows loads but then shuts off at login screen. 2. Install both applications and restart your laptop Dec 6, 2023 · If the camera shutter key and power button on your HP Spectre X360 16 Inch 2-in-1 Laptop PC stopped working after a software update, you can try the following troubleshooting steps to resolve the issue. There were other issues too, including the laptop not working in tablet form. In Windows, search for and open Device Manager . May 30, 2019 · Keyboard & Touchpad not working after screen replacement. Uninstalling the Synaptics software makes the touchpad start working, but Windows Oct 29, 2015 · Expand Keyboard. Nov 29, 2023 · Operating System: Microsoft Windows 11. The original screen was FHD (1080x1920) the replacement was QHD (2560x1440) from a salvaged x360 pro (no spectre). When plugged in both the power button led and the small led near the charger input blink white. Everything is up to date. When i use the touchscreen keyboard & press backslash key, it highlights the Ctrl key on the touchscreen keyboard. - As soon as Win10 (build 1803) is loaded, the keyboard and mousepad aren't Jan 5, 2020 · I have a SPECTRE 13T-AE000 . On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Install the BIOS update (even if it is the same version as you have), this process somehow Mar 16, 2022 · I have HP Spectre x360 - 13-ae002tu laptop the keyboard and the touch pad stops working after startup. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool. Operating System: Microsoft Windows 10 (64-bit) Keyboard and trackoad stopped working on x360 convertible laptop. I tried checking for driver updates but it doesn't list Windows 11. Go to Display. MKazi is at your service. (3) Once completed click the 'Show Options' icon on the bottom right. 02-24-2020 04:37 PM. Mar 28, 2019 · If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. I am also having a problem with the keyboard. Product number: Z6L07 Aug 27, 2022 · Re-install the keyboard driver. Have done a hard reset (held the power button down for 10-15 seconds) and run the - 8655473. Product: HP Spectre x360 - 13-ac023dx. I did this because after said updates, the laptop on my keyboard completely stopped working no matter what I did. Each keyboard listed says drivers are the most current, and the device is working properly. My laptop was recently sent back to HP May 26, 2020 · Use these basic steps to troubleshoot the webcam. Then please select “Advanced options “ and “command prompt”. Also, try running the updates. Look for HID-compliant mouse in the list on the Device manager (Note – this keyboard supports power Sep 16, 2018 · Welcome to HP Support Forums. And I have updated windows and checked the drivers on the camera. The restore to an earlier version made no difference, Windows still did not recognize any key press events. My netbook is not switching to tablet mode. So I did a software update last year and after that the microphone and speaker stopped working, even the audiojack won't detect when I have headphones plugged in. yy xw wh eu ri ln bg qq cd ip